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Post by Susan on Jan 18, 2010 16:21:54 GMT -5
There's a flex mat coming for the Epic that should solve most of the problems. Sadly we are now what, 6 months from the Epic launch and still waiting and hoping for the fix that should solve the problems? Yes, many have experienced great customer service from QK in the past and their strong service reputation has given customers the confidence and goodwill to wait through the long and confusing Epic rollout. The ongoing Epic problems make the sudden unavailability of Revolution parts an even greater issue than simply no longer supporting an older product. No, customers shouldn't expect indefinite support for a discontinued product, but when the replacement is not working properly, I don't believe it is unreasonable to expect to keep the solidly working tool in service. Again, for me, crafting is supposed to be fun, creative, relaxing. I can't imagine another product or industry where a company could keep customers waiting six months for a solidly dependable version of a product and expect to retain those customers. Hey Mask...had to chuckle when I read this. Since you told us earlier you're a Mac user. Then it hit me! You're A MAC USER! {this is being said tongue-in-cheek, cuz I'm a Mac snob!} See, if we were PC users I think we'd be used to things not working right away...Vista, IE7, etc. LOL {this is funny girls, I'm just poking fun!!!}  Hang in there - I'm hanging too - as soon as I try out my Flex I will give a full report right here! You have my word! |
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Post by AnnaMatrix on Jan 18, 2010 18:11:31 GMT -5
You know, Susan, I think you're on to something!! I'm a PC, and with Windows Vista its pretty much a crap shoot how things will go, so I'm pleased as punch (and surprised) when they go well ;D ! Perhaps we should do a personality profile of Macs and PCs: Macs - high expectations; PC's - don't expect much !  Gail |
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Post by Jenn35 on Jan 18, 2010 19:06:10 GMT -5
I'm a longtime SL shopper, but am not registered for the mb. Here is my take. I think QK should find a place to make the gears. The revolution is not that old, and I paid almost $150 for it. I love it to pieces and have most of the fonts that are made. I would be apalled if it broke and there was no solution. I have the squeeze, I have the Revolution. I'm done. I don't like the Epic, have no room for the larger size (the rev is pushing it) and I don't buy a new car every year. I don't want to buy a new sb tool either. If my rev breaks I will either get a Big Shot or sell my dies on ebay. Because I will not buy an Epic only to need their newer machine a year from now. We need to let QK know our feelings. I think they are underestimating how attached we are to our Revolutions. (Mine even has a name). I did email them and they said they would pass it along but everyone needs to do their part. I am with you on this. Money does not grow on trees (at least in my little corner of the world). I can't afford to upgrade everytime these scrapbook companies decide to come out with a new product and decide to discontinue servcing older models. So much for the lifetime guarantee. I wish QK would tell me why I sould pay 50% of the cost of a new machine when the old one was supposed to be serviced for the cost of shipping if it broke. As for the Sil. I am thinking of selling mine. I can't get the pens etc to use with it since it is no longer a QK product it seems that the accessories are not available as consistently as they use to be. Jenn |
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Post by kathleen on Feb 6, 2016 11:20:21 GMT -5
As of last week, the flex mats were supposed to come in today (Thurs, Jan 14). I'm keeping my fingers crossed that they got to QK on time and that they send them to me quickly! My dear Rev broke about a month ago (cue Taps here...) I bought an Epic and I have every sad story to tell. Handle, cutting mat, bent dies--ugh. I called QK and they stood by all the problems and sent me a new screw for my handle, a new cutting mat w/a promise of a new flex mat and replaced the bent CC die. I couldn't have asked for more. I asked about the offer of half off an Epic to replace my Rev and how that applied to me since I had already purchased my Epic. They very kindly sent me some dies from the December release to make up the difference. Again, I couldn't have asked for more. They were very gracious and didn't make me feel the least bit bad or guilty about calling with all my problems. They wanted to make things right. They also told me that the flex mats have been tested and are great. I was promised I would love my Epic after I received the mat! I do still miss my Rev. She was just the right size and I loved the magnetic platform. But I'm optimistic that I will come to love the Epic in time. Michelle |
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Post by aidensdad on Jan 12, 2017 18:55:49 GMT -5
Does anyone still use these machines? I just picked one up and it was broken. I can not find the crank gear anywhere. The teeth are shot.
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Post by craftyclau on Mar 16, 2019 16:17:42 GMT -5
I know it’s been 9 years but do you happen to still have the pdf? My children used my beloved revolution with the extended plate with the wrong plastic plate and it’s now jammed. It will not go forward or reverse and I’d like to at least be able to salvage the extended plate. I removed all screws and gears but cannot find a way to remove the round bars that make the machine go. Thank you for your help! Wow. I am speechless and seriously kicking myself. In late fall I was in the middle of a big project when I heard the dreaded crunch from my Rev gears. I emailed QK and got the PDF showing how to open and diagnose the problem. ! |
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