Quickutz.com Website - Let Lifestyle Crafts know!

[ellen]

Are you unhappy with the way the Quickutz website is now? Resources lost. Unable to view photos of the retired or current dies. Whatever you miss.

Let Lifestyle Crafts know at this link. It goes directly to the comments on the new Lifestyle Crafts blog. lifestylecrafts.com/blog/new/#commentBox

Please see subject "did you see" posts here where others are commenting about this. However, I wanted to REALLY bring this to the attention of anyone viewing by having a separate subject. (Sorry, but I don't know how to add the "link" for the "did you see" topic.)

It appears that Lifestyle is answering comments on their blog, too, which is very good. It shows their concern even if it might not directly answer anything, which is very understandable. Things cannot be changed overnight and one person cannot make a decision immediately but responding to our concerns right away shows dedication to the customers.

Below are comments and Lifestyle's responses. I would suggest making your comments at the above link in addition to or instead of sending them an email. In this way, all viewers will see the comments and perhaps others might make their own thoughts known, too.

Thanks.

1. Ellen posted on Wednesday, January 26, 2011 7:31:02 AM America/Denver

While I won't disagree that this is a really great looking site, I am still very disappointed. I used the QK.com website almost daily to view both current and past dies for ideas. I checked this site before I purchased items from either an on-line store or ebay to see what kind of projects have been made with the die. Now I can't. This website (Lifesytle crafts) isn't helpful at all with retired dies. (I am new to QK and QK.com was so helpful for me.) If there was some kind of reference book available with the QK dies up to the current date, now that would be helpful. I just purchased something like this on Ebay that was printed in 2005. Why can't QK.com remain or be integrated with this site? or keep QK.com could WITHOUT the buying option. This WONDERFUL resource is gone - such a disappointment to your customers. I will now be very hesitant to buy any dies in the future.

2. Sue posted on Wednesday, January 26, 2011 8:52:02 AM America/Denver

I have to agree with Ellen. Although the new site is fresh and attractive, it lacks what we have all come to expect from a visit to the QK site, which was chuck full of resources. Most of all, I will miss the community gallery. I don't want to have to log into FB each time I want to see posts. I absolutely loved seeing work from my fellow QK-aholic friends! We all learn so much from each other. I have to strongly agree again with Ellen about the resources lost when looking at ALL dies. This new site may be new and fresh, but getting rid of the old isn't always for the best. I strongly encourage you to extract the best parts of the original site and integrate them here. I am a very seasoned QK die cutter. I am on a design team and post in both places. I am always inspired and learn new things from the posters, please, please consider revising this site and bring back our die resources as well as our community gallery!!!!!! Please know this is meant as constructive criticism from a loyal customer, not as a complaint as I love all that you make from dies to machines to my Letterpress.

3. Lifestyle Crafts posted on Wednesday, January 26, 2011 10:13:33 AM America/Denver

ellen, @sue: Thank you for the feedback! We appreciate hearing from you and want to make the site a great resource for our customers. FYI, the QK site and community gallery will remain up for the next couple of months while we work out a strong solution to integrate this feature to the new site. While we understand that you want to see the old dies on the site, they will not be a part of the Lifestyle Crafts brand moving forward. For now, please use the Facebook page to show us your new projects. Thank you for your patience!

4. Lorraine posted on Friday, January 28, 2011 6:53:44 AM America/Denver

Congrats on the new site and the blog. (I have yet to look around the site, as I came straight to the blog). Constructive critisism? FB while massively popular is not for me. You will lose me quickly on this FB / Gallery aspect. I do expect something akin to the old gallery on LC for the future though and cross my fingers! I get the separation of the old brand and the new brand. What I think you may be missing is a thing called loyalty and respect to long time customers who value the huge creative value of an existing body of work created by Design Team members but importantly - created by YOUR CUSTOMERS and THEIR SHARED COLLECTIVE.! QK customers were very loyal and patient from what I have read about so please just don't dismiss the old. I dont think any customers expect a new company to just run with the old just because. I am sure some creative solution can be sought. How about doing a website poll with some practical solutions and let the customer base vote on it? Maybe putting the whole gallery up in flickr or similar - just out in the ether. It doesnt have to be maintained as part of the LC site does it? I think personally customers just dont want to lose the resource, I dont think they are going to mind soooo much what the logo says, just that its too good to lose! The old site was an almost daily visit for a fix of creatiivity, shame it is for now.... just FB. Looks like I will miss lots of info and fun stuff! I am glad things are on the up again - great designs great products.

5. Lifestyle Crafts posted on Friday, January 28, 2011 10:28:52 PM America/Denver
@lorraine Excellent feedback. We will absolutely consider all of this and will keep you updated on what solutions we come up with. Keep in mind that if you go to the "Creative Ideas' tab on our new homepage, it is the same thing as the old gallery. The only difference is that the new gallery won't have the old QK projects. Thank you for your patience and feedback!


Please feel free to copy and paste my comments here to any other site for others to read.

[Basketlady]

Ellen, thanks for your comments. You make a very valid point--if you want LifeStyle Crafts to know what you think about the new company/dies/website/Facebook, you need to contact them directly. They aren't trolling around various message boards to see what we are saying!

And a very valid point was stated--QK customers stood behind the company when they were struggling. We waited patiently (well, sort of patiently!) for the new company to get on their feet. And I hope the new company listens to these loyal customers.

But keep in mind that they need time to do this. It is VERY time consuming to build a website, maintain it and to tweak it. If it's like the old QK company, the person in charge of the website did this IN ADDITION to his other duties. It really is a fairly small company where employees wear many hats. I know we would like all of the features that we love transferred over to the new site. And I think we should tell LC that. Definitely. But we need to keep in mind that it will take a bit of time.

And I'm saying a little prayer that they listen to our FaceBook concerns! I think it's a wonderful tool for those who are active on FB. But some of us old ladies just aren't into that! I'm hoping that with a little time, they can add to both the website and FB as well. That way, they are attracting newer, younger customers to the company. Which should benefit us all!

[happycows]

Hi all i would like to share with you all the reply i have finally got from lifestlye about my worries on the loss of the ez reference systems, forums and accout info where my qk collection was stored they have said (when the www,quickutz.com. is completely shut down they are gone and that they apologize for the inconvenience but to let them know if I have further questions or concerns but it my take a while as they are moving office space) I do hope that they will reconsider this Carole

[vicki7]

I'll wait and see what they come up with when they finish moving everything over.
Vicki

[Noelle]

They told me they were redesigning those features for the new website. They said you need to save your my quickutz collection as a excel file in order to import information from the old system when the feature is transferred over to the new site

[Basketlady]

If you are trying to update your inventory on the old QK website and it's not working, keep trying. It seems to go in and out of service. I couldn't get on at all this afternoon, I got on now but it's not letting me save to the Excel file. I'll keep trying. I have all my dies except the CC ones on my magnet wall. I've literally gone through every die I own over the last week.

Once you have that Excel file saved, you can edit yourself in Excel, adding dies, sorting them, etc. So once you have that file saved, you will have all the current dies listed and are good to go!

[ellen]

Hello everyone:

I purchased the 50 states dies about 4 weeks ago. I knew I would be able to get the information for each state on the QK website (capital, flower, etc). I was going to make "flashcards" for my niece's children with all the info on them.

I just came to realize last night that this project will be on hold for a long time now as I cannot access the information for each state's die. What a disappointment. I know I can look-up the info the "traditional" way, but this would have been quick and easy.

I am curious. Did anyone know that this was going to happen? That we would not be able to see the photos or have access to the dies anymore? Was anyone ever notified or see it on the QK website? Just curious. If I had known, I would have copied a lot of things for my own reference.

By the way, I want to thank Basketlady for making me feel welcome to this forum. I really appreciate it. Thanks!

[Basketlady]

Ellen, thanks! We are a friendly bunch--and not just me!

We posted a few months ago that the company had been bought by LC and that eventually things would be moved over to the LC site. I think that's about what we (the general public we) knew.

I feel like I need to say that I think the new company is operating honestly. We may not know all the facts, but they are trying. I think there will be some mistakes made, that they will listen to some of what we have to say, and that there will need to be some adjustments from us. That we will miss some parts of the old site and will love some parts of the new site. Change stinks, but in the end, I hope it will all come out well.

Ok, my Pollyanna speech is over!

I really have a feeling that they don't have all the rights to some areas of the old QK company. I'm bummed to have lost all the resources of the old dies. I like to use the old dies just as much as the new dies and there were some fabulous resources on the QL site. I so wish I had printed off some of the projects from the community gallery. There is some fabulous work there! A lot of which came from other ScrapyLand Divas.

[Dani]

Just thought I would comment here. Susan, Gail and I had the chance to speak to the new owner of LC and I asked him point blank this question. He told us that they are planning on migrating everything eventually. He did say it might take some time but they are planning to make everything available.
Hang in there ladies!!

[Basketlady]

Feb 1, 2011 22:32:53 GMT -5 Dani said:

Just thought I would comment here. Susan, Gail and I had the chance to speak to the new owner of LC and I asked him point blank this question. He told us that they are planning on migrating everything eventually. He did say it might take some time but they are planning to make everything available.
Hang in there ladies!!

Now that's some great news! And straight from the source! Thanks for finding out, guys!

[Linda]

I hope they get things back soon, I miss the forum , and gallery.

Linda

[ellen]

Hi All:

I thought that this may be of interest. This is in response to my "thank you" to Quickutz for putting the Community Gallery back:

Ellen,

Thank you for your email. We are glad to hear that you are enjoying our site. Although, please note that any of the images currently in the Community Gallery will not be moved over to the new site. We apologize for any frustration this may cause.

If you would like to save any Community Gallery images to your computer, you will need to right click on the image and select "Save Image As" You will then select a place on your computer that you can view the saved image. Once you have done this, the saved image will now be on your computer.

Please let us know if you have any other questions.

Thanks,
The Lifestyle Crafts Team


On Sat, Feb 26, 2011 at 9:51 AM, <[e-mail]> wrote:

THANK YOU so much for bringing back the Community Gallery! I am thrilled that it is back. As a beginner, I depended on what others had made using the different dies.

Again, thank you very much!

Ellen