Revolution Replacement parts????

[1CrazyMom]

A friend of mine broke her Rev so she gave QK Customer Service a call. She was told that they no longer have replacement gears for the Revolution but could sell her an Epic for a discounted price. This concerns me! I love my Rev and am now in fear of breaking it! Has anyone else heard that if the gears break, we are S.O.L.? I much prefer my Rev over my Epic

[scrap'nsandy]

I soo hope that's not true and that QK would stand by their machine...I love my Rev and with all the issued with the Epic, I have no desire to get one..Actually I've been buying the 12" cutting mats up just in case I can't find them in the future...Holy cow can I see it now....I'll have a dozen 12" relpc mats and my rev will break down..now what do I do..what should I do...hmmmmmmm

[jblamaere]

???I hope this is not true. I LOVE my Rev and don't want to have to use the Epic. I just got a new Epic after months of trying to get my defective one replaced. Have not even taken it out of the box yet. My Rev and I are tight!! Please don't break...knock on wood.

[nancyl]

I've got the Epic, and am not crazy about it right now. THe Rev, on the otherhand, is a different story. I found a website the other day that had all the replacement mats, the 12" platform, AND a couple of Revs left. I bought them both, as well as a bunch of mats just in case my machine broke, I'd have new ones.

[cato]

the gears went on my rev and QK have offered me a reduced price EPIC (but you have to send them the rev ?? or thats the impression I got ), although I have an EPIC (xmas pressie from DH) I found the rev was great from just doing a couple of smaller dies here and there - my craft area is very small ! When I replied that I would rather just replace the gears they just sent me another email again with the same offer ! I really loved my Rev....the EPIC is fine but too bulky and the cutting mat is real flimsy, bent and buckled all over the place after a couple of uses !!

I am v disappointed with QK customer services......

[Susan]

Jan 14, 2010 14:51:01 GMT -5 cato said:

the gears went on my rev and QK have offered me a reduced price EPIC (but you have to send them the rev ?? or thats the impression I got ), although I have an EPIC (xmas pressie from DH) I found the rev was great from just doing a couple of smaller dies here and there - my craft area is very small ! When I replied that I would rather just replace the gears they just sent me another email again with the same offer ! I really loved my Rev....the EPIC is fine but too bulky and the cutting mat is real flimsy, bent and buckled all over the place after a couple of uses !!

I am v disappointed with QK customer services......

Hey ladies - unfortunately this is true. QK is no longer carrying/stocking replacement gears for the Revolution machine. It was announced before Christmas, I think, on the QK site.

The Revolution debuted at January's CHA in 2007 {fairly positive that's right...} Yes it's a great machine, and tons of us loved our Revs daily. But they have debuted a new machine. And while we haven't quite developed that mushy-lovey-dovey feeling over our Epics like we did over our Revs, I think it's coming soon.

The new QK Flex Mat is going to be the "fix all to end all". I have super-duper high hopes for this puppy. I've heard great things about it from those that have already used it.

If you have an Epic and aren't thrilled with it - CALL QK. Please please please, let them know what the problem is. Handle, platform, cutting mat etc. They need to know. They can't help you fix it if they don't know.

As far as the replacement Rev gears - I guess for me it's hard to think that they would continue to restock parts after the machine has been discontinued. But that's me...that's me.

As soon as I have the new Flex Mat in hand I will let all of you know exactly how it works, how it performs, and how it's holding up. I promise.

[Basketlady]

As of last week, the flex mats were supposed to come in today (Thurs, Jan 14). I'm keeping my fingers crossed that they got to QK on time and that they send them to me quickly!

My dear Rev broke about a month ago (cue Taps here...) I bought an Epic and I have every sad story to tell. Handle, cutting mat, bent dies--ugh. I called QK and they stood by all the problems and sent me a new screw for my handle, a new cutting mat w/a promise of a new flex mat and replaced the bent CC die. I couldn't have asked for more.

I asked about the offer of half off an Epic to replace my Rev and how that applied to me since I had already purchased my Epic. They very kindly sent me some dies from the December release to make up the difference.

Again, I couldn't have asked for more. They were very gracious and didn't make me feel the least bit bad or guilty about calling with all my problems. They wanted to make things right. They also told me that the flex mats have been tested and are great. I was promised I would love my Epic after I received the mat!

I do still miss my Rev. She was just the right size and I loved the magnetic platform. But I'm optimistic that I will come to love the Epic in time.

Michelle

[Susan]

Jan 14, 2010 15:21:11 GMT -5 Basketlady said:

As of last week, the flex mats were supposed to come in today (Thurs, Jan 14). I'm keeping my fingers crossed that they got to QK on time and that they send them to me quickly!

My dear Rev broke about a month ago (cue Taps here...) I bought an Epic and I have every sad story to tell. Handle, cutting mat, bent dies--ugh. I called QK and they stood by all the problems and sent me a new screw for my handle, a new cutting mat w/a promise of a new flex mat and replaced the bent CC die. I couldn't have asked for more.

I asked about the offer of half off an Epic to replace my Rev and how that applied to me since I had already purchased my Epic. They very kindly sent me some dies from the December release to make up the difference.

Again, I couldn't have asked for more. They were very gracious and didn't make me feel the least bit bad or guilty about calling with all my problems. They wanted to make things right. They also told me that the flex mats have been tested and are great. I was promised I would love my Epic after I received the mat!

I do still miss my Rev. She was just the right size and I loved the magnetic platform. But I'm optimistic that I will come to love the Epic in time.

Michelle

hey Michelle - THANK YOU for sharing your story. I think all of us would agree that QK customer service is unmatched in the industry. Thank you for telling us that they stood by their dies, they even compensated you for the purchased Epic! YAY!

I'm with you - so we'll wait for the Flex Mats and hold our collective breaths. LOL - can't wait!

I am assuming that the reason no more gears are coming for Revs is because of supply and demand. Can you imagine the quantity of parts a company has to order - to meet requirements. I'm guessing bunches and bunches and bunches. I don't think that would make sense to reorder since the machine has been discontinued. They are offering a compromise...a solution of sorts.

So YES call, report your issues with your Epic. They don't know if we don't tell them. It helps them fix the glitches. Call, explain, put your name on a list or in a file or whatever the case may be. I have confidence that we'll all be happy!

Thanks again Michelle...

[Deleted]

I love QK Customer Service!!!!

I haven't had to contact them very much, but they have never, ever failed to respond to my concerns, and to make sure I was happy with their solutions.

for QK!!!!

[1CrazyMom]

I agree that QK Customer Service has always stood behind their products/customers and have done anything to make things right. I am just very disappointed that if anything happens to my revolution it will pretty much be worthless. I love the Rev and can't imagine my life without it

[Susan]

Jan 14, 2010 16:56:54 GMT -5 1CrazyMom said:

I agree that QK Customer Service has always stood behind their products/customers and have done anything to make things right. I am just very disappointed that if anything happens to my revolution it will pretty much be worthless. I love the Rev and can't imagine my life without it

oh - I'll be the first one to Facebook my tears if and when my Rev gives up the ghost. Until then - I use my Epic 90% of the time...the Rev 10% of the time.

{and I cross myself before each turn of the Rev's handle...just to be on the safe side...a little holy water has been sprinkled too...can never be too sure!!}

LOL

[scrap'nsandy]

GREAT IDEA !! I will search out for the cheapest price on the Rev and just buy another 'cause for right now I just couldn't live w/o it if the one I have dies

[nancyl]

Yes, look hard for the machines. I searched for what seemed like forever and was about to give up, but found a site that showed new Revs @ 39.99 each! I emailed immediately because I couldn't believe she really had them in stock still, and she emailed me back that she had two. I ordered them so fast, I forgot I was in the middle of making dinner, and burned it! She still has the platforms and cutting mats, but those are @ the QK retail price, but still much better than on the auction sites.

[chili]

oh mats not coming in til today qk emailed today and said that they mailed out my epic on the 6th and said that everything was there..... but it couldn't be if the mats just got in
oh dear me........ just don't know anymore....

[Basketlady]

Thanks for the kind words, Susan!

I'll admit that I panicked when my Epic cutting mat was curled and unusable after only 3 hours of use. Then the CC die bent... Then the handle fell off... It was a rough week after spending all that money! (I bought it at a LSS, paid the full price, and of course I didn't just buy an Epic. She had lots of goodies!) ;D

Long story (look back at the other Rev threads if you are curious!) but I bought another Rev at a LSS in MN over Christmas. I canabalized the gears and put them in my old Rev, but it isn't making happy sounds. I'm so hoping that I can spend some time in the studio this weekend and a minor adjustment will make it happy again. I think that the gears just need to be seated better.

I'm still thinking that I spent a lot of money to have that big Epic paperweight sit in my studio. But after QKs response, I have faith again. I now believe they will stick with me (and all you others!) until the Epic is working.

If you are having problems, call QK. They will help. They know there are problems and are prepared to fix them. If you aren't comfortable calling, send them an email. (I waited a day or two to calm down so that I wouldn't go off on a rant!)

Good luck!

Michelle

[mask]

Wow. I am speechless and seriously kicking myself.

In late fall I was in the middle of a big project when I heard the dreaded crunch from my Rev gears. I emailed QK and got the PDF showing how to open and diagnose the problem. Yep, needed replacement gears. As I was seeking alternative methods to finish the project my computer died so I couldn't immediately email for the gears and frankly, I got wrapped up in a lot of other things which took priority.

Long story short, life just got incredibly busy and I had no time for crafting. Now that life has settled down a bit, I was going to pull up the QK customer service email and get those replacement gears. Or so I thought.

While QK customer service has been wonderful in the past I don't think for most users think of our Revolutions as "old" and unworthy of customer service support, especially with the less-than smooth Epic launch.

Like many people, it isn't easy for me to find time to craft. I want and need something that works when I need or want it. I had the Epic in my Scrapyland cart for nearly the entire pre-order period but just couldn't bring myself to push the "buy" button since I had a perfectly usable Revolution. With all the problems, suggested fixes, waiting and wondering, I never regretted the decision and still don't, even though all but my smallest dies are now virtually useless.

Well, maybe this is a sign it's time for me to move on. I'm a Mac computer user, so the Silhouette was never an option and now being forced to buy an Epic that may or may not work just doesn't make sense. Crafting should be fun, not a hassle.

E.T.A. - Well, I just went poking around the QK site to find the announcement I missed. I'm not sure there was any advance warning. It seems it was just early Jan. when someone answered the inquiries about people waiting for replacement gears. It seems I probably wouldn't have gotten new gears even if I had requested them immediately. Ugh!

[scrap'nsandy]

:---< thx nancyl...I'm going a scavenger hunt for a new Rev..don't need the case but whatever ...however it might come I'm gonna get me another...still not sold on the epic :---<

[Susan]

Jan 14, 2010 22:40:26 GMT -5 mask said:

Wow. I am speechless and seriously kicking myself.

In late fall I was in the middle of a big project when I heard the dreaded crunch from my Rev gears. I emailed QK and got the PDF showing how to open and diagnose the problem. Yep, needed replacement gears. As I was seeking alternative methods to finish the project my computer died so I couldn't immediately email for the gears and frankly, I got wrapped up in a lot of other things which took priority.

Long story short, life just got incredibly busy and I had no time for crafting. Now that life has settled down a bit, I was going to pull up the QK customer service email and get those replacement gears. Or so I thought.

While QK customer service has been wonderful in the past I don't think for most users think of our Revolutions as "old" and unworthy of customer service support, especially with the less-than smooth Epic launch.

Like many people, it isn't easy for me to find time to craft. I want and need something that works when I need or want it. I had the Epic in my Scrapyland cart for nearly the entire pre-order period but just couldn't bring myself to push the "buy" button since I had a perfectly usable Revolution. With all the problems, suggested fixes, waiting and wondering, I never regretted the decision and still don't, even though all but my smallest dies are now virtually useless.

Well, maybe this is a sign it's time for me to move on. I'm a Mac computer user, so the Silhouette was never an option and now being forced to buy an Epic that may or may not work just doesn't make sense. Crafting should be fun, not a hassle.

E.T.A. - Well, I just went poking around the QK site to find the announcement I missed. I'm not sure there was any advance warning. It seems it was just early Jan. when someone answered the inquiries about people waiting for replacement gears. It seems I probably wouldn't have gotten new gears even if I had requested them immediately. Ugh!

Hey Mask - just wanted you to know that I am a TOTAL MAC HO! hahahaha...three Mac's sitting here in my scrapbook room...mine, hubby's and kiddo's. I don't even know how to turn a PC on!!!! I totally LOVE my silhouette SD. Use it with Parallels and it works like a CHARM!

Even way back when, when the Sil first came out you could always use it thru Boot Camp or Illustrator...but now Parallels is such a seemless opearation that I hardly notice I'm launching Windows. {okay, so I slightly shudder when the Windows screen comes on my cute little white Mac, but I just look away!}

I do hope and pray that the Flex Mat is going to be "the fix" and I'm willing to cut them some slack. They have always helped me to the "n-th" degree when I've needed it...so when my Flex Mat arrives I will fill everyone in on how it works.

Let's cross our fingers!

[Basketlady]

If QK told Chili everything was there, maybe the mats were shipped today? Can we hope? Oh pretty please!

I had to make a baby card tonight and used my Rev. He's much happier. It's still making some little clicky noises, but is running smoothly. I'm thinking he's just settling into his new home...

Michelle

[pixie]

I am so disappointed and disgusted with Quickutz. Just because a new machine comes out should be no reason to discontinue the revolution.

I will never buy an epic.

B

[Basketlady]

Pixie,

Kendall at QK told me that there were problems with the company manufacturing the Rev. Could be that they fought off the changeover to the Epic for a while and were finally forced into the switch. It was obvious that there was a lot he wasn't saying!

In a perfect world, I would love QK to find someone to manufacture the gears. I know the machine has been discontinuted and I think it's unreasonable to expect them to have parts forever. But the gears seem do-able to manufacture and are the weak link in the machine.

I would be happy to pay for the replacement gears. It was my fault that my Rev gears broke. It just seems such a shame to think I need to throw this entire machine in the trash because of one 1" gear. Such a waste! I feel like an eco-terrorist.

Do you think this will be an antique one day that we use like a planter? Sort of like an old typewriter or camera?

Michelle

[QK Mary]

???I am sure there is a reason that QK abruptly discontinued supporting the Rev. If you will remember there was a lawsuit recently. Rumor and inuendo is that one of the participants was the company that made or makes the Rev. If that is the case no wonder gears are not available.

On that note however posting was on QK forum in answer to a question that I posted asking for an honest answer. I love QK but with the recent turnover of key employees there will be a time adjustment for quick service. I think we all have to just sit back and see where this curve in the road leads.

I for one most likely will never purchase the Epic. I have two Rev right now and a Sizzix and I am sure that will suffice until a better mouse trap is built.

[QK lover]

I'm a longtime SL shopper, but am not registered for the mb. Here is my take. I think QK should find a place to make the gears. The revolution is not that old, and I paid almost $150 for it. I love it to pieces and have most of the fonts that are made. I would be apalled if it broke and there was no solution.

I have the squeeze, I have the Revolution. I'm done. I don't like the Epic, have no room for the larger size (the rev is pushing it) and I don't buy a new car every year. I don't want to buy a new sb tool either. If my rev breaks I will either get a Big Shot or sell my dies on ebay. Because I will not buy an Epic only to need their newer machine a year from now.

We need to let QK know our feelings. I think they are underestimating how attached we are to our Revolutions. (Mine even has a name). I did email them and they said they would pass it along but everyone needs to do their part.

[Deleted]

This is just my 2 cents worth, but...

When the Rev first came out, I was very reluctant to give up my Squeeze, and in truth, I still use it if I am cutting just a few 2x2 dies. Then I tried the Rev, and over time, learned to love it, too, although I find that it's heavy to cart from place to place, even with the carrying case.

I decided to try the Epic, because I got a very good purchase price, and I liked the idea of larger dies. Although I had just a few problems with it, I did report it to QK, and they replaced it.

I still don't use it as much as the Rev, (YET!) but that doesn't mean that I won't use it more as time goes on. I'm in the process of purging my scrap space, and will have a place for the Epic that will make it constantly available. (Incidentally, it doesn't weigh as much as the Rev, so I don't mind carrying it up- or downstairs). I understand that not everyone wants to rush out and purchase a new "toy" every time he/she turns around, but I'm not willing to decide that I hate the Epic just because I'm not as familiar with it as I am with the Rev.

I still think that QK has the best customer service around (so does SL!)...and do we know that every negative thing that's been in the news about QK is completely accurate?

I think it's a matter of "each to his own", and we don't all have to like the same things.

Again...just my opinion!

[jblamaere]

Sad news to report. I was a a weekend crop this past weekend and my rev broke. I am sure it is the gears as the handle is frozen. I had my new Epic with me and had to break it our of the box. I was very happy with the Epic but do not like the cutting mat. It is so curled up only after 1 use. After using the Epic the rest of the weekend I was pleased. I do have a second Rev that I hope will continue to work for a long time. I reported my Rev being broke to QK via e mail this morning.

[pixie]

I'm sure that quickutz has fine customer service. I have no idea as I have never had to call them. I know lots of retail people who have been less than impressed with quickutz, and in fact, no longer carry their products.

I'm still very unhappy that the revolution is no longer being made. People paid a lot of money for them and quickutz changed their lifetime guarantee as soon as their new toy came out.

I don't see that as good customer service. I see this as a way to force people to buy the epic. Which makes me think that when their next new toy comes out the epic will no longer be manufactured and customers who bought it will be forced to buy something new.

Sorry to go against the grain, but I think that's crappy customer service and I'm not impressed.

Barbara

[jblamaere]

Here is the e mail I got back from QK.
Dear Revolution Owner,

Over the last few years QuicKutz has been able to repair or replace the Revolution tool. As this tool is no longer manufactured and has been discontinued, we are no longer able to repair or replace this unit. Under the QuicKutz Lifetime Service Commitment we are happy the replace a defective unit with an Epic Six. Please review our lifetime service commitment provided here:

Lifetime Service Commitment
“Under normal use, QuicKutz manually operated die-cutting tools, cutting dies, and embossing dies should last a lifetime. Even after the limited warranty expires, you (the original purchaser) may contact us regarding any manufacturing defects in a manually operated QuicKutz cutting tool, cutting die, or embossing die, and will repair or replace the defective product at a cost substantially less than purchasing a new one, so long as QuicKutz continues to offer the product for sale in the marketplace. If we can’t repair or replace a defective product that you have purchased (e.g., because it has been discontinued), we will do our best to offer an acceptable substitute.”

We are happy to offer the Epic Six tool at a 50% discount off the suggested retail price of $89.99. As QuicKutz is no longer able to repair or replace the Revolution tool we are happy to offer a new Epic Six die cutting tool for $45.00 as a substitute.

If you would like for us to replace your tool we’ll just need you to contact us again so that we can issue a Return Merchandise Authorization (RMA) number and collect other necessary information from you, such as your name, address, phone number and payment information. We recommend contacting QuicKutz by phone if you wish to pay be credit card, rather than providing this information by email. You may also send a check made payable to QuicKutz for $45.00 with the return of your Revolution tool.

If your Revolution tool falls within the one-year warranty please provide us with proof-of-purchase and we will email with additional instructions.

If you are in the U.S., you may call us toll free at 888-702-1146 (Monday - Friday, 8am - 5pm Mountain time). If you live outside the U.S. and are interested in exchanging your tool, please contact us again with the information requested. We will provide you with additional instructions for exchanging your Revolution tool.

Once we receive this information we will provide you with additional information for returning your defective Revolution Tool.

Please let us know if you have any other questions.

The QuicKutz Team
www.quickutz.com

[Deleted]

I will still stand behind my post(s) that state that QK has excellent customer service. Many companies (not just craft ones) discontinue a product for a variety of reasons, and that can be diappointing. I believe that QK has done just about everything possible to keep their customers happy.

The only store that I know of that has discontinued selling QK products was not because of unhappiness with the product, but because the owner was not paying the bills, or releasing her orders from QK. And yes, she did try to pass the blame on to QK, but too many customers were aware of her situation.

There's a flex mat coming for the Epic that should solve most of the problems.

[AnnaMatrix]

I had one of the original Epics, and it was a disappointment, BUT QK CS has come through with a promise to replace it (no need to return it - just E-mailed an image of my serial number). With the good reviews of the new flex mat, I'm now hopeful that my new Epic will meet my expectations for a portable machine that will cut not only QK dies, but my other dies as well (the only drawback to the Rev) . I don't find it unreasonable that QK is no longer supporting a discontinued product... My only problem with the situation up til now was the flaws in the Epic - thus QK had no viable option for a die-cut machine. I had seriously considered buying another brand, but will wait to decide until the new Epic arrives. I find QK CS to be outstanding - who else would bend over backwards to make their customers happy like this?? Ideally the Epic would never have had these flaws at the outset, but that's not CS's fault (just their headache!! ) Until my new Epic arrives, I'm using my Rev (and bought a second Rev as a security blanket-just in case!!) I think if we're patient, QK will do right by all of us. Gail

[mask]

Jan 18, 2010 13:15:00 GMT -5 @casunflower said:

There's a flex mat coming for the Epic that should solve most of the problems.

Sadly we are now what, 6 months from the Epic launch and still waiting and hoping for the fix that should solve the problems?

Yes, many have experienced great customer service from QK in the past and their strong service reputation has given customers the confidence and goodwill to wait through the long and confusing Epic rollout.

The ongoing Epic problems make the sudden unavailability of Revolution parts an even greater issue than simply no longer supporting an older product. No, customers shouldn't expect indefinite support for a discontinued product, but when the replacement is not working properly, I don't believe it is unreasonable to expect to keep the solidly working tool in service.

Again, for me, crafting is supposed to be fun, creative, relaxing. I can't imagine another product or industry where a company could keep customers waiting six months for a solidly dependable version of a product and expect to retain those customers.